CSR - Easy account

Sapient Global Services


Date: 2 weeks ago
City: Quezon City
Contract type: Full time
Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative - Easy Account in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!

Responsibilities

  • Assist customers with placing food orders, updating delivery details, and answering inquiries.
  • Resolve customer complaints related to late deliveries, incorrect orders, or quality issues.
  • Provide information on menu items, promotions, and special offers.
  • Process refunds, cancellations, or changes to existing orders.
  • Coordinate with drivers and kitchen staff to ensure timely and accurate deliveries.
  • Maintain accurate records of customer interactions and update the order status in the system.

Qualifications

  • High school diploma or equivalent; college degree is a plus.
  • Strong communication skills, with a focus on customer service.
  • Previous experience in a call center or customer service role is preferred.
  • Knowledge of food delivery services and menu items is an advantage.
  • Ability to handle difficult customer situations with patience and professionalism.
  • Proficiency in using computer systems and order management software.

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply today!

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