CSR – Customer Service Representative (Virtual/Onsite Process | Fast Hiring)

Metacom Careers


Date: 12 hours ago
City: Quezon City
Contract type: Full time
Description

  • Manage customer inquiries and provide assistance via phone, email, or chat.
  • Resolve customer complaints efficiently while maintaining a positive experience.
  • Document customer interactions and update customer accounts with relevant information.
  • Collaborate with team members to improve service delivery and customer satisfaction.
  • Assist in training new customer service representatives when necessary.

Requirements

  • Educational Qualifications: Bachelors degree in a relevant field preferred.
  • Experience Level: 13 years of experience in customer service or a related field.
  • Skills and Competencies: Excellent communication and interpersonal skills.
  • Qualities and Traits: Strong problem-solving abilities and a customer-focused attitude.
  • Working Conditions: Flexible to work in onsite environments.

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