(CSR) Customer Service Representative - AU/NZ Account

HR TechX Corp.


Date: 3 weeks ago
City: Taguig
Contract type: Full time
Job Description:

  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner
  • Resolve customer issues efficiently while ensuring high levels of customer satisfaction
  • Maintain accurate records of customer interactions and transactions
  • Follow up on customer interactions when necessary
  • Escalate complex issues to the appropriate team or supervisor


Qualifications:

  • 3+ years of BPO experience (preferably supporting AU/NZ accounts)
  • Good communication skills with neutral accent or AU/NZ friendly accent
  • Tech-savvy and comfortable navigating CRM or support tools
  • Ability to work flexible hours based on AU/NZ business hours

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