(CSR) Customer Service Representative - AU/NZ Account
HR TechX Corp.
Date: 1 day ago
City: Taguig
Contract type: Full time
Job Description:
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner
- Resolve customer issues efficiently while ensuring high levels of customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Follow up on customer interactions when necessary
- Escalate complex issues to the appropriate team or supervisor
- 3+ years of BPO experience (preferably supporting AU/NZ accounts)
- Good communication skills with neutral accent or AU/NZ friendly accent
- Tech-savvy and comfortable navigating CRM or support tools
- Ability to work flexible hours based on AU/NZ business hours
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