CS Specialist (IU)

About us

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

About the role

As a Investigate Unit Specialist, you will play a crucial role in maintaining high customer satisfaction levels within our buy crypto product and services. You will be responsible for handling complicated inquiries from our customers via email, Lark, Telegram, and other channel systems. Additionally, you will collaborate closely with the all the CS teams to provide feedback and improve workflow processes. Support will include but not limited to customer queries, complaints, and identification approval processes.

What you'll do

• Respond to backend escalated tickets promptly and professionally through email, Lark, Telegram, and other communication channels.
• Collaborate with different teams to address customer feedback, improve processes, and enhance the overall user experience.
• Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
• Handle customer complaints, any special cases or ad hoc tasks.
• Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
• Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
• Work closely with other customer support specialists to share insights and best practices.
• Assist in identifying and documenting common customer issues to help improve our products and services.

What you'll need

• At least 3-5 years of proven experience in investigation within a contact center, BPO, or Web3 customer support environment.
• Excellent written and verbal communication skills.
• Strong customer service orientation with a dedication to providing exceptional support.
• Ability to work collaboratively within a team.
• Attention to detail and problem-solving skills.
• Familiarity with cryptocurrency and blockchain technology is a plus.
• Fluent in Chinese and English
• Shift Hours: 5 working days on a rotational schedule

Why Bitget?

• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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