CRM Account Manager
Nestlé
Date: 2 weeks ago
City: Meycauayan
Contract type: Full time
POSITION SNAPSHOT
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time, Hybrid
Bachelor’s Degree
Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?
A DAY IN THE LIFE OF...
The main purpose of the CRM account is to facilitate effective communication between a Business Category and operational teams, drive the progress of CRM projects, and capture forecasts to support the efficient setup of workflows. Additionally, the job involves coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the point of escalation for any issues or risks regarding IMS CRM Services. This person will also identify opportunities for improvement, liaise with Business Category Global Team, and inform them on IMS services available while supporting their activation.
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time, Hybrid
Bachelor’s Degree
Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?
A DAY IN THE LIFE OF...
The main purpose of the CRM account is to facilitate effective communication between a Business Category and operational teams, drive the progress of CRM projects, and capture forecasts to support the efficient setup of workflows. Additionally, the job involves coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the point of escalation for any issues or risks regarding IMS CRM Services. This person will also identify opportunities for improvement, liaise with Business Category Global Team, and inform them on IMS services available while supporting their activation.
- Gather information from the Business Category and keep operational teams informed (scope of work and timings, volumes, brand guidelines, etc.).
- Support in defining and setting up efficient ways of working between Business Category and CRM Services’ internal and external partners (including other IMS streams).
- Creates and monitors progress of CRM projects in workflow.
- Captures forecasts to CRM Services’ internal and external partners.
- Drives the operational roll-out / localization of both global & local CRM projects to markets, liaising with internal & external partners and/or markets.
- Schedules and conducts CRM Services engagement, onboarding & training sessions with Centralized Category/Brand teams and/or Markets
- Is the point of escalation for any issues / risks regarding IMS CRM Services.
- Collects feedback from Business Category requestors (both global & local) to analyze and generate insights into improvements.
- Highlight opportunities for improvement and liaise with Business Category Global Team.
- Inform Business Category Global Team on IMS services available and support on their activation.
- Bachelor’s Degree
- Proficient in English, able to communicate effectively in both written and oral form
- Experience in project management
- Knowledge of CRM tools and technology, preferably on Salesforce Marketing Cloud
- Experience in a global or multi-market environment
- Knowledge of marketing and branding principles
- Experience in change management
- Leadership experience, collaborating with stakeholders in a leadership capacity
- Experience in training and development
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