Credit Loan Collection Manager - Global Payment

Responsibilities

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About

ByteDance is a part of a global internet technology group operating a range of content platforms, including TikTok, that inform, educate, entertain and inspire people across languages, cultures and geographies.

Responsibilities:

• Team Management
• Build and manage the collection team to ensure the efficient operation of the team. Regularly assess and optimize the team's talents.
• Set team goals and work plans, monitor the work progress of team members, and provide necessary guidance and training.
• Collection Strategy and Execution
• Develop and implement effective collection operation strategies and processes to improve the recovery rate of collections.
• Monitor the quality and effectiveness of the collection work, and adjust the collection strategies in a timely manner according to the actual situation.
• Compliance Management
• Ensure that the collection work complies with laws, regulations, and the company's compliance requirements. Conduct regular inspections and give early warnings to avoid complaints.
• Conduct compliance training for team members to strengthen their compliance awareness.
• Procurement and Management of Collection Agencies
• Assist in procuring appropriate collection agencies and establishing a good cooperative relationship.
• Conduct goal setting, performance tracking and evaluation of the collection agencies, and promptly solve the problems that arise in cooperation.
• Data Analysis and Reporting
• Collect and analyze collection data to provide a basis for the formulation and adjustment of collection strategies.
• Write collection reports to report the progress and results of the collection work.
  
  

Qualifications

Minimum Qualifications:

• Familiar with the collection environment in the Philippines market.
• Possess good communication, coordination, and negotiation skills, and be able to effectively cooperate with different departments and institutions.
  
  

Preferred Qualifications:

• Bachelor's degree or above is preferred, majoring in finance, law, or related fields is preferred.
• 5+ years of work experience in collection, with more than 2 years of management experience in a front-line collection team with more than 30 people.
• Candidates with data analysis skills are preferred.
  
  

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.