Credit and Collections Team Lead

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings you a variety of expert view points on new innovations, insights, and impacts that are shaping the future of diagnostics.

Abbott Rapid Diagnostics (ARDx) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Credit and Collections Team Lead will coordinate the activities of a team of professionals to ensure that credit applications are accurately assessed and that outstanding debts are followed-up according to established collection targets. The role is within GBS team located at Bonifacio One Technology Tower, Bonifacio Global City, Taguig.

Responsibilities

• Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs
• Communicate with escalated customer to ensure timely collections of company receivables
• Ensure that credit limit and risk and exposures are reviewed on a timely basis
• Ensure that the process of releasing orders over the credit limit meet the requirements established in the policies.
• Assist credit analysts in the daily approval of orders, according to established policies and procedures.
• Keep the Customer Master update with credit limits, customer type and approved payment terms.
• Review of the accounts receivable portfolio, coordinate and supervise the collection efforts.
• Analyze and perform collection efforts to the assigned account receivable.
• Review and analysis of A/R adjustments to ensure they meet established requirements.
• Reviews initial root cause analysis perform and provide final solutions to resolve complaints filed by internal and external customers.
• Support A/R Analysts in the day-to-day issues and questions. Escalate situations that require the managers' decision.
• Ensure that the tasks, work plans and strategies established are executed according to the plan and on the established dates.
• Strategize with the manager action plans to reduce the account receivable past due balances.
• Ensure the timely update of process documentation and performs review.
• Works with customers, local counterparts, sales and operations to resolve disputes that may arise from billing issues, documentation issues, etc
• Conducts regular catch up and performance calls with the country.
• Coordinating more complex accounting projects and initiatives with other members of the accounting and finance team or with other departments like Opex, and GPO.
• Contributes to continuous improvement initiatives to optimize service quality.
• Act as escalation point and manage complaints at managerial level as well as track solutions.
• Accountable for people management (selection, training, appraisal, retention and development)
  
  

BASIC QUALIFICATIONS | EDUCATION:

• Bachelor’s degree in business administration. Finance degree is preferred.
• In-depth end-to-end knowledge of the process
• Must be proficient with Microsoft Office (Word, Excel, Powerpoint, etc.)
  
  

Preferred Qualifications

• At least 5 years of experience in Credit and Collections of which at least 3 years in a lead role
• With previous experience working in BPO or SSC industry.
• Previous experience in working with ERP like SAP FI module.
  
  

Competencies

• Strong relationship building and stakeholder management skills.
• Effective communication skills across a range of audiences in different countries.
• Experience working in a multi-cultural environment in a diverse workforce.
• Self-starter, possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations.
• Ability to work with cross functional teams is essential.
• Outstanding customer service orientation and communication skills
• Strong stakeholder management skills
• Excellent analytical skills and very strong continuous improvement skills
• Ability to lead, develop and mentor team members
• High flexibility and ability to work independently
• Strong and strategic business understanding and an excellent ability to understand and manage complex situations in a fast paced environment