Credit and Collections Specialist
Abbott
Date: 1 day ago
City: Taguig
Contract type: Full time
Responsibilities
- Reviews, analyzes and identifies delinquent status of assigned account base to determine appropriate account assignments and collection efforts to obtain highest degree of success.
- Determines the seriousness, priority and number of assigned delinquencies; investigates causes and identifies corrective actions needed to resolve them and prevent future reoccurrence. This includes determining when to contact account management representatives to apprise them about the status of negotiations, solicit their involvement, and advise them on solutions and potential consequences.
- Reviews statements, invoices and reports, and any other available account information to determine the financial stability, risk factors, and payment history of customers, and to establish and justify acceptable credit limits.
- Analyzes financial and credit information to determine if accounts are viable entities that can be sold on standard open terms, or if selling restrictions such as Cash in Advance are required before releasing product to the account(s).
- Contacts customers to negotiate payment plans; advises them regarding their obligations and available options to remedy their delinquent status. Negotiates payment plans, and notifies account management representatives, and desired level(s) of the Account Management team, regarding the status of negotiations and soliciting their involvement where needed.
- Establishes and recommends a financial direction, creates a strategy, and guides customers through whichever negotiated payment process is agreed upon. Advises on ways to meet their obligations, associated consequences, and how best to meet Company payment demands.
- Manage and respond to customer requests for copies of invoices, proof of deliveries and or statements
- Resolution of customer disputes through collaboration with Accounts Receivable billing team, Billing Dispute Analyst and internal account management teams.
- Prepare communication to customers related to refunds, e-statements, account reconciliations, etc.
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS) and other regulatory requirements.
- Complies with regulatory requirements, company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
- Responsible for making sure any customer account changes are communicated to the relevant owner.
- Monitoring the success of service provided and delivering an excellent customer experience.
- Perform other assigned tasks and duties necessary to support the Credit & Collections Team
- Third Level Degree or equivalent
- Minimum of 1 year working experience in accounts receivable.
- Proficiency in MS Office Applications – Outlook, Excel, PowerPoint, and Word.
- Previous experience in cash application, credit and collections, dispute management, billing, or customer service preferred.
- Ability to prioritize and manage multiple responsibilities.
- Experience handling tasks where attention to detail is critical to success.
- Strong computer skills required
- Experience with Microsoft Navision a plus, but not required.
- Previous collection/customer service experience in the healthcare industry preferred but not essential
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