Credit and Collection Officer

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Credit & Collections Analyst evaluates customer creditworthiness, analyzing financial data, and makes recommendations for credit limits. A Credit & Collections Analyst also monitors accounts receivable and follows up with customers to ensure timely payments.

Responsibilities

Credit Analysis:

• Conduct credit reviews and assessments of potential customers
• Analyze financial statements, credit reports, and other relevant information to determine creditworthiness
• Make credit decisions and establish credit limits for new and existing customers
• Monitor and review credit accounts to ensure compliance with payment terms and credit limits
• Communicate credit decisions and recommendations to sales team and management
• Develop and maintain relationships with customers to gather necessary information for credit analysis
  
  

Collections

• Manage and maintain a portfolio of delinquent accounts
• Contact customers regarding past due balances and negotiate payment arrangements
• Document all collection activities and maintain accurate records
• Work with sales team and customers to resolve billing disputes and discrepancies
• Initiate legal action if necessary and coordinate with legal counsel
• Monitor and track payment plans and follow up on missed payments
• Develop and implement collection strategies to improve overall collection performance
  
  

Reporting And Analysis

• Prepare and distribute weekly, monthly, and quarterly reports on credit and collections performance
• Analyze data and trends to identify potential credit risks and areas for improvement
• Provide recommendations and strategies for improving credit and collections processes
• Assist in the development and implementation of credit and collections policies and procedures
• Collaborate with cross functional teams to gather and analyze data for credit and collections projects
  
  

Customer Service

• Serve as the main point of contact for credit and collections related inquiries from customers
• Provide excellent customer service and maintain positive relationships with customers
• Handle and resolve customer complaints and escalations in a timely and professional manner
• Communicate with internal and external stakeholders to ensure timely and accurate resolution of issues
• Continuously evaluate and improve customer service processes to enhance the overall customer experience.
  
  

High Impact Behaviors

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
  
  

Qualifications

• A bachelor’s degree in Finance, Accounting, Business, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Proficiency in analyzing creditworthiness, assessing risk, and making informed decisions.
• Ability to communicate effectively with customers regarding payment terms.
• Excellent problem solving to address discrepancies and resolving billing issues.
• Good communication skills for collaborating with engineering teams.
• Ability to meticulously document and track project details and changes.
• Willingness to work collaboratively with various project teams and stakeholders.
  
  

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.