Costumer Service Representative (CSR)

About the role

Become part of the customer service team at Stark Asia Solutions Inc. in Cebu City, Cebu. As a Customer Service Representative (Healthcare Account), you will be responsible for providing exceptional support to our healthcare clients. This is a full-time position with opportunities for career growth and development.

What you'll be doing

• Handle inbound customer calls and inquiries in a professional and courteous manner
• Provide accurate and timely information to customers regarding policies, procedures, and services
• Effectively resolve customer issues and concerns by using problem-solving skills and following established protocols
• Maintain detailed records of all customer interactions and transactions
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Actively participate in training and development programs to enhance your skills and knowledge

What we're looking for

• At least 1 year of experience in a customer service or call centre role, preferably in the healthcare industry
• Excellent communication and interpersonal skills, with the ability to adapt your approach to different customer needs
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and concerns
• Proficiency in using computer systems and software, including customer relationship management (CRM) tools
• Ability to work effectively in a fast-paced, high-volume environment and maintain a positive attitude under pressure
• Fluency in English and the local language (Cebuano or Tagalog)

What we offer

At Stark Asia Solutions Inc., we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include:

• Competitive salary and performance-based bonuses
• Comprehensive health insurance package
• Retirement plan and savings programs
• Opportunities for career advancement and professional development
• Flexible work arrangements and work-life balance initiatives

About us

Stark Asia Solutions Inc. is a leading provider of customer service and business process outsourcing solutions. With a strong focus on the healthcare industry, we strive to deliver exceptional service and support to our clients and their customers. Our company is committed to fostering a diverse and inclusive workplace culture, where employees can thrive and contribute to the success of the organisation.

If you are excited about this opportunity and believe you have the skills and experience to excel as a Customer Service Representative (Healthcare Account), we encourage you to apply now.