Coord, HR Ops

Date Posted:

2025-10-22

Country:

Philippines

Location:

Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines

Position Role Type:

Unspecified

Responsibilities:

• Act as a primary HR point of contact for manager and employee in understanding the questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials.
• Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity.
• Ensure maximum employee satisfaction by ensuring interactions with employees with quality & timely response. Consistently provide impactful employee experience.
• Build, organize and review knowledge base content, being the gatekeeper and publisher of KB, and ensure the promotion of direct accesses.
• Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
• Resolve non-standard employee inquiries independently, identifying the best means to find expert support internally or externally
• Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource operational services
• Support continuous improvement activities to further simplify and standardize processes
• Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together
• Initiating and leading process improvement projects to release capacity for the incoming new processes
• Perform any other duties deemed reasonable and necessary by the business
  
  

Requirements:

• Knowledge of HR processes and exposure to a Shared Service Center environment
• 2- 5 years of experiences within the HR field, preferably in a generalist role, with good understanding of PH HR practice, HR Operations responsibility and processes, delivering remote HR operational services with quality and efficiency
• Ability to handle a high volume of employee contacts daily while maintaining a positive attitude
• Ability to meet deadlines in a high-volume energizing environment where change is constant
• Ability to work independently on complex non-standard queries/cases with limited guidance and ability to work in a team environment
• Experience with HRIS systems such as Workday is a plus
• Experience with help desk tool such as ServiceNow is a plus
• Ability to anticipate and understand customer needs and provide guidance
• Good interpersonal and customer relationship skills to handle difficult and sensitive matters
  
  

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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