Continuous Improvement & Automation Specialist (Remote)

This role is for someone who can take ownership of performance challenges on our Voice teams. As CI & Automation Specialist, you will lead improvements, support systems like Salesforce, and implement solutions—especially using automation or AI. You’ll work at night with a morning handoff, ensuring continuity across shifts.

Key Responsibilities

• Be the first line of Salesforce support for Voice teams at night
• Take ownership of CI projects, from scoping to rollout
• Design and develop automation workflows using AI or scripting tools to boost efficiency
• Work closely with analysts and leads to diagnose and solve performance blockers
• Align initiatives with Voice TLs, QA, and Sales Ops goals
• Track, document, and report the impact of changes
• Train team members and monitor adoption of improvements
• Continuously test new automation tools and report findings
  
  

Requirements

• Bachelor’s degree in a relevant field (e.g., business, IT, engineering)
• Minimum 3 years of experience in process improvement or automation
• Working knowledge of Salesforce, with troubleshooting experience
• Strong leadership, ownership, and analytical thinking
• Comfortable working during night shifts with partial morning overlap
• Experience with tools like Python, n8n, or other automation platforms is a plus
• Knowledge of Lean Six Sigma is a bonus
  
  

We’re Looking For Someone Who Is

• Proactive and outcome-oriented
• A problem-solver
• Has the ability to work effectively under pressure and resolve issues efficiently
• Passionate about continuous improvement
• Skilled in collaboration and communication, working effectively with diverse teams and stakeholders
  
  

At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!

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