Continuous Improvement & Automation Specialist (Remote)

LegalMatch Philippines, Inc.


Date: 15 hours ago
City: Cebu City
Contract type: Full time
Remote
This role is for someone who can take ownership of performance challenges on our Voice teams. As CI & Automation Specialist, you will lead improvements, support systems like Salesforce, and implement solutions—especially using automation or AI. You’ll work at night with a morning handoff, ensuring continuity across shifts.

Key Responsibilities

  • Be the first line of Salesforce support for Voice teams at night
  • Take ownership of CI projects, from scoping to rollout
  • Design and develop automation workflows using AI or scripting tools to boost efficiency
  • Work closely with analysts and leads to diagnose and solve performance blockers
  • Align initiatives with Voice TLs, QA, and Sales Ops goals
  • Track, document, and report the impact of changes
  • Train team members and monitor adoption of improvements
  • Continuously test new automation tools and report findings

Requirements

  • Bachelor’s degree in a relevant field (e.g., business, IT, engineering)
  • Minimum 3 years of experience in process improvement or automation
  • Working knowledge of Salesforce, with troubleshooting experience
  • Strong leadership, ownership, and analytical thinking
  • Comfortable working during night shifts with partial morning overlap
  • Experience with tools like Python, n8n, or other automation platforms is a plus
  • Knowledge of Lean Six Sigma is a bonus

We’re Looking For Someone Who Is

  • Proactive and outcome-oriented
  • A problem-solver
  • Has the ability to work effectively under pressure and resolve issues efficiently
  • Passionate about continuous improvement
  • Skilled in collaboration and communication, working effectively with diverse teams and stakeholders

At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!

Apply Now

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Data Engineer

AMCS Group, Cebu City
2 days ago
Who We AreSustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.What We DoOur innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from...

BPO- Healthcare Team Lead

HR TechX Corp., Cebu City
2 days ago
Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.Adjust to the needs of meeting...

Service Planner (II) - Philippines

NCR Atleos, Cebu City
3 days ago
About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.The Service Planner is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. They...