Content Moderator

Stealth Monitoring, Inc.


Date: 3 days ago
City: Pasig City
Contract type: Full time
Stealth Monitoring is looking for talented individuals like you!

You must have an eye for detail and a passion for customer service.

Stealth is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.

Job Highlights

  • Day 1 HMO for you and two (2) of your dependents.
  • Annual and Performance Based Salary Increase
  • Additional Leave Credits

Duties & Responsibilities

  • Check Emails for assignments
  • Work Monitoring incidents based upon location
  • Respond to any necessary emails
  • Gather details for requests during your assigned email hour
  • Answer all calls during your assigned phone hour
  • Enter requests into Queue Systems (Airtable/Stealth Hub)
  • Review, download, and send assigned requests
  • Communicate with Account Executive/Customer Success Manager/Clients when necessary
  • Inform IT of issues related to cameras/recordings by creating tickets when necessary
  • Send final investigation details to Client

Job Requirements

  • Ability to maintain the highest level of confidentiality
  • Is familiar with working the third shift as this department is 24/7
  • Amenable to working in the office as this is a work-on-site setup for select locations
  • Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
  • Ability to work closely with others
  • Computer literate and excellent knowledge of video software
  • Ability to follow written and oral instructions
  • Adequate spelling and grammatical skills
  • Ability to learn new software and procedures quickly
  • Ability to compose detailed incident reports
  • Ability to manage time and to multitask in a fast-paced environment
  • Ability to communicate with clients, Stealth staff, and law enforcement
  • Self-motivated
  • Must be able to pass a background check

Qualifications

  • High school diploma or equivalent required.
  • Previous experience in a customer service or related role preferred
  • Proficiency in Microsoft Outlook required
  • Video editing experience preferred

Why join Stealth Monitoring?

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.

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