Content Coordinator

About Us
We're Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

• Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
• Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

• Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
• Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
• Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
• Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
• Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb's Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.

Extenteam is looking for a Content Coordinator with strong project management, digital execution, and grammar savviness to manage our various content marketing projects as needed. Action-oriented, deadline-driven, and excel at multi-tasking. While the content team will provide guidance and mentorship throughout a 3-month onboarding process, the successful individual must be self-motivated and entrepreneurial with a desire to thrive in a high-paced growth environment while interacting collaboratively with various team members. With a rapidly changing digital landscape, the Content Coordinator must have an appetite to stay on top of the latest trends and platforms.

WHAT WILL YOU DO?

Project Management

• Coordinate various content deliverables from inception to completion, ensuring quality control standards and deadlines are met.
• Work within a digital project management tool to request deliverables from the creative team, fulfilling needs for various content pieces such as internal communications, website pages, and social media posts.
• Liaise with internal and external stakeholders to intake projects, provide strategic insight, and relay updates as needed.

Content Development & Editing

• Write, edit, and proofread content to ensure accuracy, clarity, and alignment with brand voice.
• Assist in creating multimedia content (e.g., images, videos) in collaboration with creative teams.
• Conduct research to generate new content ideas and ensure relevance to the audience.
• Ensure all communication and materials align with the company's brand guidelines and values.

Digital Analysis

• Work with various digital reporting platforms to ensure quality and performance of content.
• Assist in the execution and tracking of content performance across various channels.
• Participate in quality assurance tests for webpages, portals, and apps.
• Maintain hygiene of digital platforms by monitoring content, updating email marketing lists, etc.

WHAT WILL YOU NEED?

• Bachelor's degree in English, marketing, communications, or a related field.
• 2+ years' experience in a marketing or communications role.
• Strong writing skills.
• Demonstrable experience working with project management tools (e.g., Asana, Jira, etc.)
• Demonstrable experience working with social, content, or marketing automation tools (e.g., Hubspot, Sprout Social, etc.); certifications are considered a major asset.
• Ability to execute on tasks and solve problems independently.
• Can work to timelines under pressure while maintaining composure.
• Be resilient in the face of our changing business landscape and agreeable to constructive feedback.
• Excellent attention to detail.
• Cheerful and professional disposition with a good sense of humour.
• Passionate about learning and expanding necessary knowledge and skillset within the social media and thought leadership realm.