Contact Center Representative (Manila)

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.

We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

As a Contact Center Representative, you will be responsible for providing high-quality customer service and support to stakeholders and play a key role in maintaining efficient communication between customers, drivers, and internal teams, helping to ensure smooth logistics operations and a positive customer experience.

Some of your responsibilities are but are not limited to:

• Provide prompt and professional customer service and support to users of the client's logistics application.
• Assist customers with questions related to payments, app features, and general inquiries.
• Manage the driver check-in process, ensuring smooth coordination and timely updates.
• Communicate effectively with drivers, customers, and internal teams to resolve issues.
• Create, maintain, and analyze reports on customer interactions, driver status, and system performance.
• Document all interactions in internal systems, ensuring accuracy and clarity.
• Identify and escalate recurring issues or bugs for resolution.
• Support continuous process improvements by collaborating with cross-functional teams.
• Uphold client's high standards for service and operational excellence.
  
  

Minimum Requirements

What would help you succeed:

• Believe and love what you do.
• Teamwork.
• Detail-oriented.
• Multitasking.
• Sense of Urgency.
  
  

Minimum Requirements:

• Studies: A high school diploma is required. College education is a plus.
• Experience: At least 1 year of customer service experience in the logistics industry.
• Language: Very good English skills. B2+ or higher is preferred.
  
  

Perks:

• Schedule: Friday, Saturday, Monday, and Tuesday, 4:00 PM – 12:30 AM; Sunday, 6:00 PM – 2:30 AM; with Wednesday and Thursday off. Work schedule will follow the American Calendar.
• Contract: Independent Contractor
• Location: Remote
• Salary: up to USD 1,134
  
  

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?