Contact Center Healthcare Associate (Agent) (Open for Fresh Graduates)

Responsibilities:

• Handle incoming customer inquiries and provide accurate, timely responses.
• Assist customers with account inquiries, questions, and service issues.
• Educate customers on products, services, and available resources.
• Maintain customer records and update information as necessary.
• Collaborate with internal teams to resolve complex customer issues.
• Ensure customer satisfaction through effective communication and problem-solving skills.
• Follow company policies and procedures to uphold service standards.

Requirements:

• Previously handled inbound calls for healthcare accounts.
• Having experience in scheduling or appointment setting.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and ability to build rapport with customers.
• Proficiency in basic computer applications (MS Office, CRM software).
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; additional education or certifications are a plus.
• SO2 and/or SO3 is preferred but not required.
• Willing to work onsite at our office in Lipa, Batangas.