Contact Center Agent

Qualifications:

• Preferably College Graduate

• At least 6 Months BPO experience is preferred

• Basic knowledge of computer usage and internet navigation

• Good to excellent verbal and written communication skills

• Good customer service, multi-tasking and problem-solving skills

• Attention to detail and excellent time management skills

• Excellent data entry and typing skills

• Amenable to work in shifting schedule, weekends and holidays

• No prior commitments to other company or currently studying

• Positive attitude and strong work ethic.

Job Description:

• Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Handle in-bound/out-bound calls to set up and address appointment inquiries in a timely manner.

• Use good judgment to handle difficult situations.

• Consistent documentation of all calls accurately.

• Timely distribution of emails to all parties requiring assistance.

• Constant demonstration of a positive attitude on every call.