Community Moderator

About us:

Outliant is a fully remote US-based digital product development and startup consulting company that thrives on creativity and work-play energy that promotes individual growth.

Outliant venture Willow is a telemedicine company focused on personalized, clinically proven weight loss treatments utilizing GLP-1 medications.

Our mission is to make high-quality healthcare accessible and convenient for individuals seeking transformative solutions for their health and wellness. Through virtual consultations, comprehensive care, and ongoing support, we empower our patients to achieve sustainable, long-term success.

We’re a fully remote team of healthcare professionals, technologists, and innovators dedicated to improving lives through seamless telemedicine experiences.

About the role:

We are seeking an enthusiastic and empathetic Content Moderator to ensure our social media channels, advertisements, and online community remain positive, brand-safe, and supportive. In this role, you will oversee comments on our ads, respond accurately to inquiries, and moderate Willow’s patient Facebook Group.

You will work closely with our Marketing and Patient Services teams to maintain an environment where our patients and community members feel informed, encouraged, and supported throughout their weight loss journeys.

Seniority Level: Junior-Mid Level

Responsibilities:

• Advertisement Comment Moderation
• Review and moderate comments on advertisements across social media platforms (e.g., Facebook, Instagram).
• Respond to questions promptly, ensuring that all information shared is accurate, and brand-compliant.
• Identify and remove any inappropriate, offensive, or false content, ensuring our brand’s reputation remains intact.
• Community Management (Facebook Group)
• Moderate a private Facebook Group for Willow patients, encouraging respectful, positive, and productive conversations.
• Answer or address patient questions about Willow’s services in a timely, accurate manner.
• Identify and escalate urgent or sensitive concerns to the appropriate internal teams (e.g., Patient Services, Operations).
• Foster a sense of community and support by initiating discussions, sharing relevant updates, and recognizing patient successes.
• Brand & Compliance
• Ensure all moderated content aligns with Willow’s brand guidelines, tone of voice, and messaging.
• Collaborate with the Marketing and Patient Services teams to address feedback or issues that require official responses.
• Continuous Improvement
• Track recurring questions, comments, or concerns to help Willow improve our FAQs, social media guidelines, and other resources.
• Provide insights and recommendations to refine community engagement strategies and moderation processes.
  

Requirements:

• Education & Experience
• Bachelor’s degree in Communications, Marketing, Psychology, or a related field (or relevant experience).
• 1–2 years of experience in content moderation, social media management, or community management.
• Skills & Knowledge
• Familiarity with major social media platforms (Facebook, Instagram, etc.) and their moderation tools.
• Excellent written communication skills, with the ability to convey empathy, clarity, and professionalism in responses.
• Basic understanding of telemedicine, healthcare, or weight loss treatments is a plus (training provided).
• Ability to handle sensitive topics like healthcare and weight management.
• Personal Attributes
• Detail-oriented, with strong judgment skills to identify potentially risky or harmful content.
• Empathetic and patient-focused, with a genuine desire to help people feel supported and informed.
• Organized and able to manage multiple channels and tasks in a fast-paced, remote environment.
• Comfortable collaborating with cross-functional teams and taking feedback to refine processes.
  

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Unlimited PTO.
• Pro-rated 13th-month bonus in select regions.
• Non-working holidays per country of residence.
• Salary increases and performance-based bonuses.
• Fun and casual work environment.
• Employee engagement activities and virtual gatherings.
• We are a diverse, global team!
  
  

Important Notice

To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website: outliant.com/careers.

All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reach out to us via email at [email protected].

Please be assured that we are fully committed to maintaining integrity in our hiring process.