Community Manager

Job Title: Community Manager (CX & Influencer Management)

Contractor Fee: $1,600/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We’re looking for a people-first, highly organized Community Manager to support one of our growing e-commerce clients. This role is split 50/50 between Customer Support and Influencer Management. You’ll be managing CX tickets via Zendesk and engaging with customers across DMs and ad comments, while also helping grow and manage a network of influencers and affiliates. If you're the kind of person who thrives in a fast-moving remote team and loves connecting with people online, this might be the perfect fit. If things go well, there’s room for this role to grow into a full-time Influencer Manager position.

Key Responsibilities:

• Source and outreach potential influencers and affiliates at scale
• Manage influencer and affiliate relationships, including follow-ups and campaign coordination
• Handle customer support tickets via Zendesk with empathy and efficiency
• Respond to DMs, ad comments, and social media engagement in a timely, brand-aligned manner
• Support the full-time influencer manager with coordination tasks
• Track and organize influencer campaign performance and feedback
• Flag common CX concerns and escalate urgent issues when needed
• Monitor and moderate community conversations across platforms
• Contribute ideas for improving influencer collaboration and CX flows
• Provide weekly reports on influencer metrics and customer engagement trends

Software/Platforms/Tools:

• Zendesk
• Instagram, Facebook, TikTok
• Google Sheets or Excel (for reporting)
• Influencer marketing platforms (e.g., Upfluence, Aspire, or similar)
• Slack
• Loom
• Google Workspace

Qualifications:

• At least 3–5 years of freelancing experience
• Strong English communication skills (C1–C2 proficiency)
• Proven experience managing influencer and affiliate partnerships at scale
• Prior background in customer support, preferably using Zendesk
• Familiarity with managing social DMs and ad comment sections
• Strong communication and writing skills
• Excellent organizational and time management abilities
• Comfortable balancing multiple priorities across CX and influencer work
• Data-literate with the ability to track and report basic metrics
• Experience working remotely in a fast-paced team environment
• Growth mindset and a proactive, team-player attitude

Shift Schedule:

• Monday to Friday, 9:00 AM – 5:00 PM US PST