Community Engagement Associate

Get Hooked 360, Inc.


Date: 2 weeks ago
City: Quezon City
Contract type: Full time
We are working with exciting clients and they need our help to take care of their online community.

  • You will be dealing directly with our clients’ customers in all social media channels and/or online chat interactions. You will be moderating all user-generated content in line with the our clients’ policies.
  • You will also need to respond promptly to customer inquiries. A good handle on resolving customer complaints is your superpower.
  • You will be responsible for the delivery of key social media metrics of our clients’ brands and provide insights based on customer feedback and online sentiments towards the brand.
  • You will develop effective and enduring customer relationships with our clients’ online community.
  • Perform other tasks as maybe assigned from time to time.

Essential

Minimum Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employee specialized in Customer Service, Community Management or equivalent.
  • Has experience with the following productivity apps like: Gsuite, Google Drive, MS office
  • Has experience with social media channels like Facebook (business manager), Instagram, Twitter, Youtube, etc
  • You have excellent communication (both verbal and written), problem-solving and customer service skills.
  • You have keen attention to details and spot-on accuracy.
  • You role model customer orientation and develop effective and enduring customer relationships with our clients’ online community.
  • You are cool as a cucumber especially when it comes to negative responses, rejection and irate customers.
  • You are flexible, trainable and adaptable to changing/different situations, a team player with at least one year experience in a customer-facing role.

Nice-To-Have

  • Knowledge in Zendesk

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Store Cashier - Puregold Novaliches (PGNV)

MR DIY Philippines, Quezon City
18 hours ago
Qualifications About the job Store Cashier - Puregold Novaliches (PGNV) Candidate must possess bachelor’s degree (on Business course or any 4 year course) Has sufficient background in cashiering, preferably with POS experience. Has the ability to provide quality customer service Trustworthy, detail-oriented and can work with minimal supervision Minimum of 1 year/s experience in a similar industry Average communication and...

ASSISTANT BUSINESS MANAGER (QUEZON CITY WEST TRINOMA)

Bank of the Philippine Islands (BPI), Quezon City
1 day ago
The Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments, consistent with the Bank’s business objectives, internal policies and procedures, controls and regulatory standards.Responsibilities Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority Maintains an acceptable level of...

Specialist II Accounts Payable

Copeland, Quezon City
4 days ago
About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology...