Common Capabilities COE - Data Operations Senior Associate

Job Description

Join our Core Service - Centre of Excellence group and be part of a team that embraces innovation and experimentation. We are looking for a passionate Content Management Professional to support our Wealth Management line of business by developing and managing digitized content and document management capabilities globally.

As a Data Operations Senior Associate within the Common Capabilities CoE team, you will be responsible for the development and support of templates, documents, testing business rules, and supporting deployment activities. This role involves project management, business analysis, and citizen development, focusing on planning, implementation, and ongoing support of programs that meet strategic, business, and regulatory demands.

Job Responsibilities

• Support the product vision, goals, and objectives, defining requirements and prioritizing delivery to maximize business value.
• Manage end-to-end product delivery across the full lifecycle, including research, ideation, prototype, test, build, adopt, and measure.
• Partner with Operations and Technology to drive teams toward delivery milestones, mitigating risks and inefficiencies.
• Ensure governance by tracking workstreams, managing KPIs, prioritizing deliverables, addressing risks, and measuring status.
• Develop documentation for scope, business requirements, use cases, workflows, wireframes, and other materials.
• Build and maintain relationships with delivery partners, including senior leaders in Business, Technology, Design, and Operations.
• Leverage user data, industry trends, and feedback to shape design and roadmap with a customer-obsession mindset.
  
  

Required Qualifications, Capabilities, And Skills

• 10+ years of relevant experience in Wealth Management, Asset Management, Digital Banking, or related business.
• Experience managing product delivery across multiple workstreams with varying timelines and complexities.
• Ability to manage tight delivery timelines and execute strategic change.
• Proven ability to influence people at all levels across various job functions.
• Excellent leadership skills in managing products, programs, projects, teams, and employees.
• Structured thinker and effective communicator with excellent written communication skills.
• Strong understanding of development methodologies (e.g., Agile, Waterfall).
• Proficient with JIRA, Visio, and MS Office Tools (Excel & PowerPoint).
• Bachelor’s degree or equivalent experience required.
  
  

Preferred Qualifications, Capabilities, And Skills

• Prior experience with automation and workflow development (SharePoint, PEGA) preferred
  
  

Additional Information

• Shift Schedule: 6:00 PM - 3:00 AM PHT
  
  

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.