Commercial Excellence and Operations Manager - Core Laboratories

Major Accountabilities

Ownership of Country/Region Monthly and Quarterly Business Reviews process. Report on changes in business and market dynamics, enable development of contingency plans to exploit opportunities and mitigate vulnerabilities to close strategic and business gaps. Ensure timely and effective communication and close-out of key decision made, elevations and action items arising from business reviews.

Drive forecast accuracy for sales revenue and instrument demand/placements.

Champion implementation and adoption of the commercial cadence, and customer business reviews across the territories by coaching and guiding Front-Line Sales Managers. Track, monitor & analyze sales performance to drive accountability and enable identification of best-in-class practices.

Contribute to develop of long-term go-to-market strategy for key commercial markets and strong Commercial Excellence Systems, Processes & Analytics, acting as partner between countries, region, and global teams.

Drive value creation/expansion activities and revenue realization by ensuring effective implementation of regional programs. Manages initiatives as key levers to be planned and executed across the assigned markets to enable sales growth and gross margin improvement. 

Ensure alignment and effective application of sales process and related tools for both Enterprise Sales and Customer Experience teams.

Own annual rollout of global incentive plans and country specific sales performance incentive fund (SPIF) programs as well as management of tools related to the sales incentive management and calculation.

Key Relationships

• Key member of the Philippines regional leadership team
• Solid reporting line to Director, Commercial Excellence – Asia Pacific, strong dotted reporting line to Managing Director – Phi.
• Collaborate closely with East Asia and APAC Finance, Marketing and Service leaders and Country General Managers to ensure full alignment with commercial cadence and key initiatives.
  
  

Qualification

• Bachelor’s/Master’s Degree - Post graduate credentials (MBA) in Business (finance, marketing, strategy, analytics, operations) preferred.
• Minimum of 8 years’ work experience with track record in FP&A, Commercial Excellence and/or Commercial Operations roles – preferably in healthcare, diagnostics, biotechnology, medical devices or pharma industry
• Demonstrated expertise in collaborating closely with senior business leadership at country and regional levels.
• Strong business and financial acumen.
• Strong management abilities, with demonstrated ability to lead and operate within a cross function team in a matrix organizational structure.
• Prior team management experience.
• Demonstrated performance of influencing change deploying robust analytical and communication capabilities.
• Experience in data analysis, evaluation, and reporting to senior leadership.