Collections/Order Entry Coordinator | Onsite | Nightshift

Discover your 100% YOU with MicroSourcing!

Position: Collections/Order Entry Coordinator

Location: 1880 Bldg. Eastwood, Quezon City

Work setup & shift: Onsite | Nightshift

You'll Have

• Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Collections/Order Entry Coordinator You Will

• Utilize a Customer Service/ Soft Collection type of approach to proactively and effectively communicate with customers to resolve any billing errors to collect amounts due for services rendered
• Review accounts receivable aging daily
• Make collection calls or e-mail customers for updates on payment status using a Customer Service/Soft Collections type of approach
• Coordinate and/or complete mailing/e-mailing of customer statements each month
• Send invoice or contract copies to customers as requested
• Produce and e-mail the month-end reports to Management and Sales Staff
• Provide weekly, monthly, and quarterly status updates to the Director of Administrative
• Follow Accounts Receivable Collection/ Hold Policy to ensure all customer contact, communications, and timeline targets are achieved perthe attached document
• Provide daily professional support to Order Entry Team, Service Billing Team, Techs, Salesman, Installation managers and customers.
• Complete all invoice and billing inquiries in a timely and efficient manner.
• Research in depth external and internal account or billing inquiries
• Assist Management in customer account research projects as requested.
• Verifies orders and contracts submitted by sales team for accuracy and enters complete and accurate orders into NetSuite per the Orders Approval and Acceptance Process.
• Contacts Salesperson for corrections on any errors on Order in CRM
• Verify orders have imported correctly from CRM to NetSuite.
• Ensure all order costs are accurately recorded in NetSuite.
• Provides proper paperwork and files to Operations, Shipping and Purchasing when required.
• Maintains the customer address database in NetSuite.
• Creates and receives purchase orders for the operations team
• Processing Product Swap Requests from Purchasing in a timely manner.
• Documents information related to the Sales Order regarding the order in NetSuite.
• Maintain assigned customer’s special order entry notes
  
  

What You Need

Non-negotiables

• Prior experience working with U.S.-based businesses.
• 3 years of Collections and customer service experience.
• Possess strong fluency in both written and spoken English and be comfortable with U.S. business etiquette

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply