Collections Specialist (AR)

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organisation.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

DUTIES AND RESPONSIBILITIES | About the role

Reporting directly to the Credit and Collections Lead, the Collection Specialist is responsible for managing and collecting outstanding accounts receivable balances to ensure timely payments from customers.

Key responsibilities include:

• Monitor and track accounts receivable balances and overdue invoices.
• Contact customers via phone or e-mail to collect payments and resolve outstanding balances.
• Investigate and resolve billing discrepancies, disputes, and deductions.
• Record and document collection efforts, payment commitments, and customer communications.
• Collaborate internally with Sales and the Accounting team to address payment issues.
• Prepare and send monthly statements, reminders, and collection notices to customers.
• Maintain accurate customer account records and update the accounts receivable ledger.
• Analyze aging reports and recommend actions for delinquent accounts.
• Ensure compliance with company policies and best practices.
• Report collection status and potential bad debt risks to the Controller.
  
  
  

QUALIFICATIONS AND EXPERIENCE | About you

As the Collection Specialist (AR), you will :

• Undergraduate degree or experience in Accounting, Finance, Business Administration or related field.
• 2-3 years of experience in Accounts Receivable, Collections, Accounts Payable or operational role.
• Strong attention to detail.
• Excellent analytical and organizational skills.
• Proficiency in accounting software. NetSuite experience is a plus.
• Excellent communication and customer service skills.
• Ability to handle difficult conversations with customers professionally and assertively.
• Ability to work independently and as part of a team.
  
  
  

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com/

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click

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WORKING CONDITIONS

• Full-time position (40 hours per week)
• Must work North America PST hours
  
  
  

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Location

Philippines - ENPH

Department

Accounting

Job Title

Collections Specialist (AR)

City

Pasig

Country

Philippines