Collections Professional (UP Ayala Technohub - Quezon City

Your Role and Responsibilities :

As a Collections Professional, you'll be able to do the following tasks/function:

• Manage assigned AR portfolio
• Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
• Respond to inquiries from internal and external customers
• Do a reconciliation of accounts or research on disputed AR
• Coordinate resolution of customer disputes
• Prepare or update Desktop Procedures (DTP)

Required Professional and Technical Expertise :

• Bachelor's Degree in Finance, Accounting or other Business-related course
• Good working knowledge of Accounts Receivables (AR)
• Knowledge of various collection techniques is an advantage
• Ability to manage volume of accounts and work independently.
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Good relationship-building skills and should be a Team Player
• Proficient in using MS Excel.
• Good communication skills, both in spoken and in written English, and has neutral accent
• Must be willing to work on a Night shift schedule.
• Amenable to a full work onsite setup in UP Ayala Technohub.

Preferred Professional and Technical Expertise :

• At least 1 yr. experience in collecting from corporate customers
• Good understanding of Business to Business (B2B) or Business to Consumer (B2C) collections concepts.
• Knowledge of SAP or any collection tool will be an advantage
• Experience in Customer Service/AR support or handling customer inquiries will be an advantage