Collections Officer

Position Overview:

We are seeking a highly motivated and persistent Collections Officer to join our team in a fully remote capacity. The ideal candidate will have a proven track record of successfully managing and collecting outstanding accounts.This role requires an individual who is resilient, determined, and maintains a high level of professionalism and ethical standards when dealing with clients in arrears. Your primary responsibility will be to manage a portfolio of accounts to ensure timely payments and reduce delinquency rates.

Job Highlights

• Monthly Rate: PHP 58,500
• Paid Hours per Week: 40
• Schedule: Monday to Friday, 9 am to 6 pm Sydney, AEST with one hour unpaid break (6:00am - 3:00pm Manila Time)
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Key Responsibilities:

• Proactively contact clients with overdue accounts to negotiate payment plans and settlements.
• Maintain accurate and up-to-date records of all collection activities, including calls, correspondence, and payment arrangements.
• Work closely with the customer service team to address client queries and disputes, ensuring a positive resolution.
• Conduct risk assessments on delinquent accounts to identify potential recovery issues and strategize appropriate action plans.
• Collaborate with legal advisors on cases that require legal action, providing all necessary documentation and support.
• Achieve monthly collection targets while adhering to company policies and regulatory guidelines.
• Provide feedback and insights on collection processes and strategies to improve efficiency and effectiveness.

Requirements:

• Proven experience as a B2B Collections Officer or similar role, preferably within the mortgage or financial services industry.
• Prior experience in skip-tracing to locate clients with overdue accounts.
• Strong negotiation and conflict resolution skills, with the ability to be firm yet empathetic.
• Excellent communication skills, both verbal and written, with the ability to convey messages clearly, confidently, and persuasively.
• High level of resilience and perseverance, with a track record of achieving or exceeding collection targets.
• Knowledge of legal proceedings related to debt recovery is advantageous.
• Proficiency in using collections software and Microsoft Office Suite.
• A commitment to maintaining the highest ethical standards and confidentiality.

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Reminder:

• Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.

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