Collections Officer
Bank of the Philippine Islands (BPI)
Date: 6 days ago
City: Manila
Contract type: Full time
Job Purpose
This position is primarily responsible for the management of third-party collection agencies to ensure that set collection targets are met while adhering to the Bank and its regulators’ compliance requirements.
Responsibilties
This position is primarily responsible for the management of third-party collection agencies to ensure that set collection targets are met while adhering to the Bank and its regulators’ compliance requirements.
Responsibilties
- Closely monitor third-party agents – that they carry out agreed plans and strategies to achieve the collection targets for endorsed accounts.
- Ensure that the set TAT for the services outsourced is complied with.
- Recommend solutions and carry out needed actions to resolve issues that may be encountered during the course of strategy implementation and those elevated by third-party providers.
- Supervise and/or spearhead necessary training of subordinates (in-house and agency personnel).
- Review, endorse and/or approve the execution of e ndorsement/ re-endorsement or pull-out of account/s to/from third party providers; g uidelines, work instructions, contracts, programs, and communication templates which are directly related to agency management; c omplex extra-judicial activities and a ffiliation or disaffiliation of Collection Agencies
- Prepare, review and evaluate the performance of third-party providers
- Conduct regular visits to third-party providers to discuss with the owners, lawyers and supervisors their performance and adjustments (if any), changes (if any), and improvements (if any) that need to be implemented.
- Handle special projects that may be assigned from time-to-time
- Graduate of any 4 year Bachelor’s/College Degree, preferably related to Business, Banking or Finance
- With extensive experience in handling collection-related job and supervising people, service sales, or agency management
- Strong leadership and people management skills, strategic and analytical skills, numeracy, communication and negotiation skills.
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