Collections Coordinator (Lapu-lapu City, Cebu)

I. Position Summary

The Collections Coordinator is responsible for assisting the Collection Supervisor in planning, monitoring, and executing collection activities to ensure timely and accurate management of the companys accounts receivable. The role maintains close coordination with Collectors and supports the team in achieving collection targets and maintaining healthy customer credit accounts.

II. Key Responsibilities

• Assist the Collection Supervisor in preparing and implementing daily and weekly itineraries for field Collectors.
• Monitor and review the daily activities and performance of field Collectors.
• Conduct verification and assessment of customers prior to credit line approval.
• Ensure timely and accurate transmittal of collection-related documents to the AR Analyst for proper posting.
• Personally handle collection of overdue or hard-to-collect accounts.
• Check completeness and accuracy of collection documents before transmittal to Collectors.
• Assist in monitoring and analyzing the companys accounts receivable portfolio.
• Ensure quarterly submission of Withholding Tax Certificates (CWT) every 15th of the following month.
• Comply with all company policies, procedures, and management directives.
• Perform other related tasks as may be assigned by the Collection Supervisor or Manager.
  
  
  

III. Qualifications

• Graduate of any four (4)-year business-related course
• At least two (2) years of relevant experience in collections or credit management
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Knowledgeable in customer account monitoring and collection strategies
• Organized, detail-oriented, and able to work independently or in a team
• Demonstrated ability to handle sensitive information with confidentiality and integrity