Collections and Recovery Supervisor
Radiowealth Finance Company Inc.
Date: 5 days ago
City: Mandaluyong City
Contract type: Full time
Duties and Responsibilities
- Collections & Account Management
- Maintains good and professional relationship with customers.
- Carry out the following bucket management procedures for Loan Accounts that falls into more than 91 days past due. – Serve Collection Notices such as Demand/Atty. Letters – Maintain the New C.E. of Handling Branches at least 95%
- Plans and strategizes achievement of overall recoveries v/s targets through periodic aging review.
- Ensures that all Big-Ticket accounts are 100% visited and initiates recoveries through updating, restructuring, repossession, and filling of appropriate Legal cases.
- Recovery
- Resolves and Recovers NPL’s accounts assigned by the HO Collection Team/District Manager.
- Together with the DM, creates and implements sound debt collection plans and strategies.
- Perform Skip Tracing/Locates Missing Collateral and/or Clients to start the Recovery process.
- Searches publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
- Negotiate payment settlements and/or arrangements on recoverable debts.
- Prevents repeated payment delinquency by negotiating manageable debt payment arrangements.
- Keeps records of all communications (hard copy, electronic records), payment plans agreed to, and amounts paid.
- Updates the Account Information (Account 360) stored in the system by utilizing memos, notations, and remarks in the Debt Collection System.
- Initiates filling of Legal cases and repossession proceedings if debt recovery fails.
- Resolved at least 4 Big Ticket Accounts per Month/Branch assigned and update DCS. However, if only 1 CRS in the entire District the target reduces to 2 Big Ticket accounts per Branch.
- Re-credit investigation of Suspicious accounts specially zero (0) payments and report immediately to Collection Group
- Administration & Other Related Tasks
- Weekly submission of reports to the District Manager and Collection Team the status and update of Big-Ticket Accounts cc: Rm
- Assist in the verification and/or resolution of Customer Service Complaints (as needed or as instructed).
- Report any wrong doing with proof address directly to the District Manager thru submission of incident report cc: with RM, Collection Head and Collection Manager
- Assumes the role of the Branch Manager on his assigned branch/es (as Officer-InCharge) whenever there is prolonged absences/leaves, preventive suspension, and termination.
- Performs other task related to Account Management, Collections, Remedial, and Filing of Legal cases and attending court hearings.
- Keeps himself updated with the New Policies and Procedures pertaining to Account Management, Collections, Remediation and Legal and assist in the cascade thereof to the CCIs under his assigned branch/es.
- Adheres to the Fair Debt Collection Practices Act
- At least Bachelor’s Degree in any Business Related course
- With at least 2-year related work experience
- Knows basic Microsoft applications (Word & Excel)
- Proficient in numerical and analytical skills
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