Collection Specialists
HR TechX Corp.
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
Qualifications
- At least 1 year of experience in collections (any industry), with a solid grasp of the collections process.
- 2+ years in a contact center environment preferredable to handle inquiries with confidence and clarity.
- Open to College Graduates and High School Graduates.
- Excellent communication skillsboth oral and writtenwith strong active listening abilities.
- Customer-focused mindset, showing empathy and professionalism in every interaction.
- Strong attention to detail for accurate data management and reporting.
- Proficient in MS Office and internet-based tools.
- Ability to engage with customers politely and professionally to instill confidence and cooperation.
- Willingness to work on a flexible schedule/shifts.
- Goal-oriented and dependablemeets or exceeds collection targets.
- Bonus: Strong self-awareness and emotional intelligence for better collaboration and communication.
- Manage delinquent accounts through timely and respectful outreach.
- Communicate account statuses to customers and support them through payment resolution.
- Use firm but empathetic negotiation techniques to achieve successful outcomes.
- ️ Maintain accurate records and update internal systems based on interactions.
- ️ Ensure compliance with all relevant laws and ethical standards in every collection activity.
- Coordinate with internal teams and external partners to resolve customer issues efficiently.
- Deliver a high standard of service that reinforces customer trust and satisfaction.
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