Collection Specialist Accounts Receivable

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as a Collection Specialist Accounts Receivable, you will be providing first-line credit and collection services to Copeland customers.

In this capacity, you will ensure that key performance indicators are met consistently and help identify operational improvements to provide excellent financial service to Copeland. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

As a Collection Specialist Accounts Receivable, You Will

• Provide excellent credit and collection activities to Copeland customers.
• Apply knowledge and system resources to walk through customers and verify symptoms and issues.
• Review and release orders related to assigned accounts that are placed on hold in a timely manner.
• Ensure individual transaction management is based on client agreements.
• Escalate delinquent customers to the team leader, supervisor, and division POC for warranty cancellation, credit hold, credit limit decrease, etc.
• Assist in the training of new hires and/or collection trainees.
• Collaborate with the team to generate operational improvement initiatives that strive to improve the team's efficiency.
  
  

Who You Are

You are a forward-thinking, highly motivated individual who loves challenges and has an enthusiastic interest in operational improvement. You can efficiently converse strategic directions, recommend improvements that will drive the business forward, and make a meaningful business impact. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

Required Education, Experience, & Skills

• Bachelor's degree in Business, Financial, or Accounting background.
• At least 1 year of work experience in collections or customer service-related fields.
• Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint.
• Related experience in the shared services industry (business-to-business collections, order entry, customer service, accounts payable, cash applications, and receivables).
  
  

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. 

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.