Collection Specialist

Discover your 100% YOU with MicroSourcing!

Position: Collection Specialist

Location: Harton Corporate Center, Baclaran

Work setup & shift: [Work From Home | Night shift]

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Collection Specialist, you will:

• Ensures accurate and timely distribution of customer invoices in line with company terms.
• Monitors accounts receivable aging and follows up with customers to secure prompt payments.
• Investigates and resolves billing discrepancies and system errors independently.
• Negotiates payment plans or settlements with customers when needed.
• Accurately applies customer payments across various methods (credit card, ACH, etc.).
• Maintains organized records of customer accounts, collection efforts, and communications.
• Prepares regular collection reports and metrics for management review.
• Collaborates with the accounting team during month-end close and supports other departmental projects.
  
  

What You Need

Non-negotiables

• 6–8 years of experience in collections or accounts receivable within B2B or high-volume environments.
• Proven track record in negotiating payment plans and resolving customer disputes effectively.
• Proficient in Microsoft Excel, reporting tools, and analyzing collection metrics.
• Experienced in ERP systems such as NetSuite, SAP, or QuickBooks, and knowledgeable in credit card and ACH payment processing.
• Strong organizational skills with keen attention to detail, accuracy, and the ability to perform under pressure.
• Excellent communication skills in English (written and verbal)
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply