Collection Manager (Mandarin Speaker)

About Atome Financial

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:

• Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
• Atome Card: A paylater anywhere card.
• Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders

Job Description:

Responsible for managing the Collection Department and ensure all money owed to the company is billed and received correctly and in a timely fashion and take a proactive approach to identify effective solutions on past due accounts that benefit both the borrower and the company.

Key Responsibilities

• Handling the overall operations of credit and collection department.
• Creating and implementing strategies to increase the number of successful collections on outstanding debt.
• Working as the lead of collectors, supervising the way in which they handle phone calls and the letters they send, make sure the entire process operates in compliance with laws.
• Ensuring that all debts are collected timely and within various KPIs set.
• Investigating and resolving all payment discrepancies and invoice disputes and handle the difficult complaints and calls.
• Training and motivating the teams in their functional areas.
• Complying with the company credit policies, rules and procedures.
• Maintaining relevant records and data.

Job Requirements:

• A Bachelor’s degree in any field is preferred.
• Must have at least 8 years of relevant experience in credit management within the financial services industry; At least 3 years of leadership experience as a Team Lead in finance, banking, or fintech.
• Exceptional communication skill. Proficiency in Mandarin or Hokkien is a requirement.
• Experience working with regional peers and stakeholders, particularly in the Asia-Pacific market is an advantage.
• Strong negotiation and persuasion skills with a proven ability to influence stakeholders.
• Excellent communication, problem-solving, time management, and strategic planning skills.
• Demonstrated leadership and emotional intelligence, with the ability to manage and develop high-performing teams.
• Ability to handle multiple tasks efficiently while maintaining accuracy and quality.
• Capable of working under pressure and meeting tight deadlines in a fast-paced environment.
• Advanced proficiency in Microsoft Excel and other relevant tools.