Collaboration Engineer

Manage the customer’s problem through effective diagnosis,

resolution, or implementation of investigation tools to increase

productivity for customer challenges on Google Cloud

Platform products.

• Develop an in-depth understanding of Google's product
  
  

technology and underlying architectures by troubleshooting,

reproducing, determining the root cause for customer reported

challenges, and building tools for faster diagnosis, so that we

can quickly identify and resolve future challenges.

• Act as a consultant and subject matter expert for internal
  
  

stakeholders in Engineering, Sales, and customer

organizations to resolve technical deployment obstacles and

improve Google Cloud.

• Must pass Google Certification for Collaboration Engineer.
• Perform other tasks as assigned by the management that is
  
  

related to the role.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
• 2 years of experience in technical support engineering or in a similar role.
• Ability to troubleshoot implementation issues and surface potential root causes of bugs.
• Excellent communication and presentation skills, with the ability to quickly absorb technical concepts, and effectively communicate them to a non-technical audience.
• Excellent customer-service orientation and helpful approach.