CLM Specialist (Merchant)
Maya
Date: 4 days ago
City: Mandaluyong City
Contract type: Full time
MSME Solutions & Lifecycle Management
Our Mission
Our goal is for everyone to make bolder choices with their finances.
To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.
To be part of Team Maya is to be Bolder for Better.
Description
Overview:
The CLM Specialist is in-charge of managing the merchant lifecycle from acquisition to use case adoption and retention for the Retail & MSME Business.
What You Will Do
Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology.
We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.
We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.
Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/
Our Mission
Our goal is for everyone to make bolder choices with their finances.
To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.
To be part of Team Maya is to be Bolder for Better.
Description
Overview:
The CLM Specialist is in-charge of managing the merchant lifecycle from acquisition to use case adoption and retention for the Retail & MSME Business.
What You Will Do
- Develop CLM strategies for the guide customers through the acquisition, engagement, retention, and advocacy stages.
- Design and map out customer journeys, creating personalized communication sequences at each stage of the funnel
- Build & implement lifecycle campaigns
- Proactively track and analyze customer data, campaign performance, and key performance indicators (KPIs) to measure success and identify areas for improvement.
- Work closely with sales, marketing, product development, to ensure campaign efforts align with broader business objectives and that the customer experience is seamless.
- Bachelor's degree in Business, Statistics, Math, Industrial Engineering, Information Technology, or similar fields.
- At least 2 years of experience in CLM work in a FinTech and Financial services institutions
- Good interpersonal and communication skills
- Presentation skills
- Strong analytical skills
- Proficiency in campaign platforms such as Clevertap, MS Office applications, and data base systems is an advantage
Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology.
We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.
We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.
Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/
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