Client Support Specialist - Work From Home

ClinicMind


Date: 3 weeks ago
City: Pasig City
Contract type: Full time
Remote
We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user experience.

  • Responsibilities:
    • Client Assistance:
      • Guide ClinicMind clients in maximizing the system's utility.
      • Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale.
    • Problem-Solving:
      • Troubleshoot issues encountered by users.
      • Understand the objectives behind users’ actions and identify any obstacles they may face.
    • Inquiries and Training:
      • Address basic medical billing questions after completing mandatory on-the-job training.
    • Collaboration:
      • Work closely with our software support and account management teams to resolve client issues effectively.
      • Determine when an issue needs to be escalated to other departments for resolution.
    • Communication:
      • Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system.
    • Escalation and Risk Management:
      • Identify practices at risk of attrition and escalate to the appropriate resource.
      • Recognize tone, keywords, and signs of frustration to address client concerns proactively.
    • Administrative Duties:
      • Ensure accurate documentation of all client interactions.
      • Follow up on client interactions as per established procedures.
    • Additional Responsibilities:
      • Perform other duties as assigned by management, adhering to the dynamic needs of the department.
Qualifications

  • Proven experience in customer support or a similar role.
  • Excellent problem-solving and analytical skills.
  • Strong verbal and written communication abilities.
  • Ability to work effectively in a team and independently.
  • Familiarity with medical billing processes is a plus.
  • Proficiency in using various communication platforms including live chat and social media.
  • Commitment to providing high-quality support to enhance client satisfaction.

Position Requirements

  • Must have stable internet connection minimum of 5 MBPS
  • Must have a mobile data plan as a backup
  • Must be in a quiet environment
  • Must be comfortable working the US business hours
  • Must own a PC with at least 8 GB of memory

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Research Analyst

Cepat Kredit Financing Inc, Pasig City
8 hours ago
Duties And ResponsibilitiesResearch market trends, customer needs, and competitor offerings to identify product opportunities.Develop and refine existing products.Work with marketing, risk, operations, and compliance teams to develop product strategies and support go-to-market activities.Prepare product documentation, business cases, and implementation plans.Monitor product performance and recommend improvements based on data and feedback.JOB SPECIFICATIONSEducational Requirement: Bachelor’s/College degree in business, finance, marketing, or a...

Customer Success Manager

Acquire Intelligence, Pasig City
3 days ago
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from...

Senior Art Director - Sports (Project based)

Varsity Co-op, Pasig City
5 days ago
Varsity Co-op is drafting new members to join our roster! We’re looking for sports enthusiasts who are team players, highly creative, and love a good challenge.Job DescriptionBuild a good relationship with clients, and open up Varsity to more projects under them.Liaise with creative, strategy, and accounts teams on deadlines, submissions, updates, and pitches.Conceptualize, create, execute, and produce any needed assets...