Client Support - Logistics account
Sapient Global Services
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
We are urgently hiring for a Customer Service Representative - Shipping and Logistics Account at Metro Manila Sites! One-day Hiring Process! Earn up to 25k monthly! Plus more benefits! This is a limited slot. Apply now!
Responsibilities
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Responsibilities
- Handle inbound and outbound calls to assist customers with tracking shipments and resolving inquiries.
- Provide accurate information on shipping rates, delivery times, and product availability.
- Address customer concerns regarding lost or delayed shipments and offer solutions.
- Coordinate with logistics teams to ensure timely and accurate deliveries.
- Maintain detailed records of customer interactions and service requests.
- Resolve billing issues and process payment inquiries related to shipments.
- High school diploma or equivalent; Bachelor's degree is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Previous experience in customer service or a call center environment preferred.
- Knowledge of logistics, shipping, and delivery processes is an advantage.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
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