Client Support Associate
Media Meter Inc.
Date: 3 weeks ago
City: Quezon City
Contract type: Full time
As a Client Support Associate at Media Meter Inc., you will play a vital role in ensuring the seamless operation and success of the Client Success Department. Your responsibilities will include assisting with day-to-day operations, documentation, and processes to enhance client services and satisfaction strategies. You will coordinate various internal projects and documents aimed at improving Client Success systems and processes
Key Responsibilities
Qualifications:
Key Responsibilities
- Provide assistance to the Client Success Department for day-to-day operations, documentation and processes, client services and satisfaction strategies
- Coordinate a range of internal projects and documents to improve Client Success systems and processes.
- Understand all Media Meter Inc. products & services in as complete and in-depth a way as possible.
- Serve as an intermediary between Customer Success, Business Development, Human Resources and Finance teams
- Monitoring, reviewing and preparing Client Subscriptions that are due for renewal and ensuring timely action is taken.
- Responsible for timely Billing Requests, Collection updates, and regular updating of Sales and Pipeline Sheets.
- Refining renewal strategies that proactively engage with clients in curbing the churn rates
Qualifications:
- Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field (or equivalent experience).
- Proficiency in Microsoft Office tools (MS Word, Powerpoint, Excel, MS Teams, OneNote, etc.) and any Sales CRM for effective assistance with departmental processes, records, and other work-related systems.
- Excellent presentation and communication skills to foster relationships with managers, business leaders, clients, and colleagues.
- Experience in Client Success activities, including Client Management, Administrative Support, Process Documentation, Government Procurement, and Enterprise Accreditation, Billing Requests, Upsell and Cross-sell Planning and Strategies, is a plus
- Preferred experience in the PR, Advertising, or Technology sectors.
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