Client Support Analyst

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

In this entry level position, as a Client Support Analyst for Nasdaq's Investor Relations Suite, you will provide support for a global team of Product Specialists by facilitating the resolution of data issues and participating in ad-hoc data projects. You will handle queries on a wide variety of data sets including estimates data, fundamentals, pricing, and ownership. You will also work closely with the source provider to ensure client queries are resolved in a timely and accurate manner.

Your day will include:

• Supporting the success of our customers by providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution
• Participating in ad-hoc projects supporting client needs and internal team initiatives
• Leading efforts to identify data trends and working closely with data vendor to suggest and implement quality improvements
• Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base
• Documenting and tracking all client interactions in Nasdaq's CRM system
• With increased experience, direct client engagement will become part of the role
  
  

What We Expect

• A strong desire to build client relationship skills and progress in the Client Success organization
• A Bachelor’s degree in Business Administration, Economics or other related fields;
• At least two years of experience in a shared services organization - preferably with combined content management and client service experience;
• Familiarity/understanding of the Capital Markets;
• Excellent communication skills in English, both oral and written;
• Strong attention to detail while managing multiple concurrent tasks;
• Ability to work independently in a fast-paced environment;
• Positive attitude and deep customer service orientation – fundamentals include being friendly, engaging, professional, reliable, responsive, and proactive;
• You must also be amenable to working night shift (11am - 8pm US Eastern Time/8am - 5pm US Pacific Time) throughout the work week and at least twice per week in the Nasdaq office at Bonifacio Global City, Taguig.
  
  

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.