Client Success Specialist | Up to PHP50K

Job Title: Client Success Specialist

Company: GOTEAM

Location and Workplace: Hybrid Set up (HQ in Cebu City)

Summary:

Join GoTeam as a Client Success Specialist! In this role, you will be the primary point of contact for our clients, ensuring their satisfaction and success. Your proactive support and guidance will help clients achieve their goals while addressing inquiries and resolving issues efficiently. If you’re passionate about building strong relationships and delivering exceptional service, we’d love to have you on the team!

About the Job

Key Duties:

Client Relationship Management:

• Cultivate and nurture relationships with clients, ensuring their satisfaction and success.
• Serve as a point of contact for clients, addressing inquiries and providing proactive support.

Sales Support

• Provide administrative support to the sales team, including managing and updating CRM databases, preparing sales reports, and assisting with sales documentation.
• Handle incoming inquiries and leads from potential clients in a prompt and professional manner.

Data Management

• Maintain and update the company's CRM tool with accurate and detailed information.
• Organize and manage sales data, including leads, contacts, and accounts.

Client Onboarding

• Guide clients through the onboarding process, ensuring a seamless and positive experience.
• Provide product information, pricing details, and any other relevant details to potential clients.

Account Management

• Perform regular check-ins with clients to assess their needs and provide assistance as required.
• Identify opportunities for upselling or cross-selling based on client needs.

Skills and Experience:

Essential Skills:

• Strong verbal and written communication skills.
• Proficiency in CRM software and the Microsoft Office suite.
• Excellent organizational and multitasking abilities.
• Negotiation and problem-solving skills.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field (advantageous).
• Minimum of 3 years of experience in sales, focusing on client relationship management or a similar role.
• Experience working with US and Australian clients (preferred).
• Willingness to work night shifts (11 PM to 8 AM) and flexible hours depending on business needs.

Your Benefits:

• We don’t just give you a laptop, we give you an extra monitor—because two screens are better than one.
• A copy of “Little Black Book for Stunning Success” to keep you inspired.
• You’ll get HMO coverage from day one—not just for you, but also for a dependent (yup, private room benefits included).
• Ever needed legal or financial advice? Well, now you and your family can access it—on us.
• Salary finance platform for personal loans, because we’re here to help you, even with the tough stuff.
• P1,000,000 life insurance coverage—because we’ve got your back.
• 10 days of leave right off the bat, and it bumps up to 15 days after just one year.
• The little things? We’ve got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
• And yes, how does a trip for two to Bali sound? Referral bonuses can take you there.

Your Family’s Benefits:

• Mental health support for your family, 24/7, because we care about them too.
• Preventive care like health education, diet counseling, and wellness sessions—available for four family members.
• Free telemedicine for your family, because we know life doesn’t wait for appointments.
• Personal invites to family events, with prizes up for grabs—because life is about more than just work.

KPIs, Goals, & Targets

Let’s talk numbers—because, well, that’s what you do best. Here’s what success looks like:

• Forecast Accuracy: 90% accuracy in financial forecasts. We need a crystal ball, but you’ll do.
• Report Turnaround: Deliver monthly reports within 5 working days after month-end. No procrastination, just execution.
• Variance Explanations: Be on top of it. Provide explanations for 95% of significant variances (like a detective, but with spreadsheets).
• Budget Alignment: Achieve 95% budget compliance on projects and departments. Keep the numbers tight.
• Process Improvement: Identify and implement at least 3 process improvements per year—because nothing's ever perfect, right?
• Collaboration: Work seamlessly across departments with a 90% satisfaction rate from internal stakeholders—because teamwork makes the dream work.

About Us

Company Name: GOTEAM

Achievements:

Consistently raising the bar in employee engagement with an 85% score—leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.

Certified as a Great Place to Work for four years running—because when you’re great, you just keep proving it.

Over 1,000 employees strong, with no plans to hit the brakes anytime soon.

Culture:

At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm. And that 85% employee engagement score? It’s proof that we’re not just ahead of the pack—we’re redefining the pack.

Mission:

Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.

Location: Headquartered in the Philippines, with ambitious plans to expand globally by 2025.