Client Success Manager, Talent Acquisition
Alorica
Date: 2 days ago
City: Lipa City
Contract type: Full time
- Identify and review client hiring requirements and candidate profile for potential enhancements.
- Based on requirements, collaborate and provide consulting on effective hiring methodologies and program launch plans for the target group and share best practice according to requirements.
- Work with functional TA teams to create candidate profile, as needed.
- Write hiring SOPs with documented requirements and best in practice approach and hand-off to launch execution teams for implementation.
- Evaluate performance wave over wave as part of launch plan and support to ensure Talent Acquisition is meeting business needs and adjust any/all deliverables for targeted improvement opportunities.
- Ensure effective communication with clients, launch team members, field recruiting team, and management including follow-up actions and revisions to ensure KPI goals are met at 60-days post implementations.
- Maintains effective and professional relationship with functional leaders, management and 3rd party vendors.
- Advises, counsels and guides field TA teams and contract employees on best practices based on Client requirements and relevant employment laws.
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Perform other duties as assigned by management.
Some (3+ years) experience in a service industry with an emphasis in employee relations preferred.
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