Client Success Manager

About 2X: 2X is redefining how marketing gets done through a scalable, flexible, and deeply embedded Marketing as a Service (MaaS) model. We partner with some of the world’s leading B2B organizations to accelerate growth, improve operational efficiency, and drive measurable business outcomes. Our teams function as true extensions of our clients' marketing organizations — integrating strategy, execution, and data-driven decision making to create lasting impact.

Role Overview

As a Client Success Manager (CSM) at 2X, you are a critical driver of the client experience across our Manage and Foundation tier accounts. You’ll own workstreams, support delivery coordination, and serve as a key point of contact—ensuring service excellence, relationship satisfaction, and overall account health.

You’ll support across our 2X portfolio of accounts in partnership with Client Partners and Sr. CSMs owning specific service areas and helping translate client objectives into effective execution. From onboarding to reporting, you’ll bridge client goals and internal delivery—surfacing insights, managing expectations, and helping drive outcomes that tie directly to business impact.

Key Responsibilities

• Manage and / or support a portfolio of client accounts, ensuring satisfaction, consistent delivery, and retention.
• Coordinate onboarding, client communications, project timelines, and reporting workflows.
• Monitor key delivery metrics and escalate risks or opportunities to Client Partners.
• Build trusted client relationships through timely communication and expectation alignment.
• Represent the client's voice in internal delivery forums and planning sessions, elevating key insights for development into broader account opportunities.
• Help evolve internal templates and playbooks for delivery efficiency and consistency.
  
  

Your Mindset

• Client-Obsessed: Deeply committed to supporting client goals and delivering operational excellence.
• Detail-Oriented & Outcome-Driven: Brings rigor to client management with high degress of organization, while keeping outcomes and client impact front and center.
• Collaborative & Adaptive: Operates with agility and empathy across global delivery teams and client situations.
• Organized & Proactive: Plans ahead, anticipates needs, and thrives in high-growth environments.
• Communicative & Clear: Provides clarity and confidence in communications, even amidst ambiguity or change.
  
  

Your Qualifications

• 3–5+ years of experience in client success, project management, or marketing operations roles (services, agency, or B2B environment preferred.
• Experience managing client communications, onboarding, and delivery coordination across cross-functional team.
• Strong command of marketing operations, KPIs, and platform workflows
• Demonstrated ability to prioritize, multitask, and operate with calm urgency
• Demonstrated leadership on accounts or mentorship of junior team members