Client Success Manager

Client Success Manager

As a Client Success Manager, you will empower organizations to transform their business processes and achieve meaningful outcomes through effective product adoption. Acting as a trusted advisor, you’ll manage a portfolio of clients, develop a deep understanding of their business goals, and provide expertise in both change management and our product.

We’re looking for someone who can collaborate across departments to share industry insights, identify new verticals, and drive strategic growth. This is a career-defining opportunity to join us at a pivotal moment and make a lasting impact.

Our Mission

Scale design to elevate brands.

Responsibilities

• Develop a deep understanding of each customer’s business objectives and create tailored expansion strategies that foster joint accountability.
• Schedule, plan, and lead end-to-end implementations of Marq via calls, webinars, technical onboarding, and ongoing follow-ups.
• Conduct regular business reviews to offer guidance, evaluate progress, and manage renewal conversations.
• Measure customer success potential, turn clients into Marq champions, and foster advocacy opportunities for referrals.
• Gather product feedback through interviews and surveys, and partner with cross-functional teams to enhance the customer experience and influence product development.
• Re-engage underutilized accounts through strategic nurturing efforts.
• Proactively consume resources (articles, podcasts, videos, books) related to customer success, Marq, and target industries to build subject matter expertise.
• Use Lucid’s tools effectively to gather insights, troubleshoot issues, and drive client success.