Client Success Manager

Responsibilities:

• Act as the primary contact for assigned clients, nurturing strong relationships and understanding their business goals.
• Proactively engage with clients to identify needs and challenges, offering tailored solutions to enhance their success.
• Facilitate onboarding for new clients, ensuring a smooth implementation and providing necessary training.
• Develop strategic account plans to boost adoption, retention, and growth within existing accounts.
• Achieve or exceed quarterly and annual revenue targets through upselling and cross-selling initiatives.
• Collaborate with cross-functional teams to ensure a seamless customer experience and swift issue resolution.
• Conduct regular client check-ins and business reviews to assess progress and identify growth opportunities.
• Stay updated on industry trends and competitor offerings to deliver valuable insights to clients.

Qualifications:

• Bachelor’s degree in business, marketing, communications, or a related field.
• 4-5 years of experience in customer-facing roles, ideally in customer success or account management.
• Proven ability to build strong client relationships and enhance customer satisfaction.
• Exceptional communication and interpersonal skills, adaptable to various client seniorities.
• Strong problem-solving capabilities with a strategic mindset.
• Team-oriented, demonstrating empathy and collaboration.
• Skilled at managing multiple priorities in a fast-paced environment.
• Familiarity with HubSpot or other customer success tools is a plus.