Client Success - Adoption & Community

Why Nasdaq

When you work at Nasdaq, you’re working for more open and clear markets so that more people can access opportunities. Connections can be made, jobs can be built, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our outstanding perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more efficiently and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

The team are also responsible for handling the customers digital experience, delivering in-app communication & proactive supervising the customers usage patterns & behaviour.

Responsibilities

• Own the execution of strategies to ensure our end users experience, satisfaction and utilisation of the NTS (Nasdaq Trade Surveillance) service is maximised.
• Participate in the hosting of live, community sessions such as Webinars & Office Hour sessions to 100+ users.
• Deliver 1-1 focused and tailored training to our customers across the full suite of NTS services to ensure standard processes are applied.
• Contribute to the expansion of learning programs which improve our end users experience – Such as the creation of new learning content on the Knowledge Base, video resources & community building.
• Use digital tools such as Pendo & Spunk to monitor customer usage behaviour & recommend strategies to improve overall utilization.
• Collaborate closely with Product, Marketing and Delivery teams to ensure end user adoption practices are incorporated into all areas of the customer lifecycle.
  
  

What We Expect

• 3+ years of confirmed experience supporting end-users in a functional role (User Adoption, Customer Success, Business Analysis) within a SaaS environment.
• Exceptional communication, interpersonal & presentation skills.
• Strong client management skills & a strong drive to help solve customer problems using new and existing functionality.
• Strong judgment, creativity, and exceptional problem-solving skills.
• Excellent English verbal and written skills
  
  

What Would Be Helpful

• Experience working in the Trade Surveillance, Compliance or RegTech industry is a plus.
• An understanding of Capital Markets, Regulatory Technology & Exchange Regulation/Rules.
• A strong data-mindset & experience working with data analytics platforms such as Splunk, Pendo & Planhat.
  
  

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.