Client Specialist | Hybrid | MOA
MicroSourcing
Date: 4 weeks ago
City: Pasay
Contract type: Full time
Discover your 100% YOU with MicroSourcing!
Position: Client Specialist
Location: Pasay
Work setup & shift: [Onsite/Hybrid setup | Mid/Night shift
Why join MicroSourcing?
You'll Have
A Sr. Client Implementation Specialist is expected to:
The person will be responsible for leading the transition/implementation/set up of new small Clients to the Operations environment.
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
Position: Client Specialist
Location: Pasay
Work setup & shift: [Onsite/Hybrid setup | Mid/Night shift
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
A Sr. Client Implementation Specialist is expected to:
The person will be responsible for leading the transition/implementation/set up of new small Clients to the Operations environment.
- Provide support and expertise to clients on recruitment, technology, operations with the help of various support Departments to ensure successful launch of new Client's operation.
- Administrative/Support
- Responsible for supporting transition back-end documentation for small client businesses
- Ensure adherence to TATs set for each task assigned
- Coordination with Shared Services to drive action required through filing of tickets and oversee completion in a timely manner. Responsible for leading and driving action required from Shared Services including Talent Acquisition, Information Technology, Operations, HR Facilities and Legal
- Draft and submit regular and adhoc reports as assigned
- Manage special projects as assigned
- Project Management
- Responsible for end to end transition management of small client businesses into the operations environment including initiating, planning, scheduling, executing and controlling transition projects
- Responsible for planning and facilitating client meetings, maintenance of project plans and completion of all required handover documents
- Monitors and tracks the progress of each transition project and provides periodic reporting of risks and progress to the client, project team members and Implementation Manager.
- Ensures risks and impacts to the clients are identified and addressed
- Establishes and manages relationships that may include both external and internal employees
- Bachelor's Degree in any field.
- At least 2-3 years of experience in administration, project management and customer service
- Excellent Communication skills, both written and verbal
- Proficient in MS Office and Google-Suite Applications
- Amenable to work on a later Midshift Schedule
- Amenable to Work On-Site (MOA) during probationary period; then will transition to Hybrid Set-Up upon regularization.
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
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