Client Services/Customer Success Manager (Pioneer Team)

As a new-generation Digital service provider offering optimized Digital Engineering, Operations, and Studio Services, iOPEX Technologies helps you achieve that golden ratio where technology and business are in synergy.

We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new-age businesses. Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use.

Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA brings you a partner who is easy to work with and delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients and many more, each being 100% referenceable.

Our world-class service delivery is enabled by our highly skilled team and our robust IT infrastructure, processes, and products meet international quality standards. Our quality initiatives are blended with our constant endeavor to improve service excellence for our clients. iOPEX is compliant with the International Organization for Standardization and PCI Security Standards Council, which spells out our Policy on Quality Management Systems.

iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience. iOPEX has integrated three elements for success – strategic design of service delivery, seamless implementation of the recommended model, and operational discipline in continuous delivery. We call it the CIO model.

We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

The Role

We are looking for awesome and talented Client Services Managers who wants to join our growing #happy@work team!

Available Roles

• Operations Director
• Senior Operations Manager
• Operations Manager (Digital Ad ops)
• Operations Manager (Technical)
• Operations Manager (Healthcare)
• Operations Manager (Customer Support)
• Assistant Operations Manager
• Client Services Manager
  
  

Client Services/Customer Success Manager

The Customer Success Rockstar will help iOPEX Technologies in developing and driving long-term partnership with our clients to ensure they remain successful by realizing the full value of their investment with iOPEX Technologies via maximum adoption of iOPEX Technologies support solutions, quickly identifying support solutions expansion opportunities via high-value relationship with the client.

The Ultimate Responsibility Is Both Guiding Our Customer’s Success And Driving Recurring Revenue Growth. Below You Will Find Other Major Tasks Of The Customer Success Rockstar

• Work successfully with cross-functional teams (Customer Experience, Support & Success (CESS), Marketing, Sales etc.) around customer success initiatives
• Managing customer lifecycle events such as onboarding, implementation, retention, up-sell, cross-sell, advocacy, etc
• Act as the voice of the customer by collecting popular feature requests and creating business reasons to prioritize requests on the product roadmap
• Serve as an escalation point for customer issues and act as the first point of contact to help team members win difficult deals through white-glove service
  
  

Ideal Profile

Experience And Skills

• Preferably with 3 years leading a team of Customer Success or Account Management professionals
• Strategic thinker who can strategize, implement, improve, analyze, and manage both new and existing ideas and tactics
• Great at coaching, inspiring and holding your team accountable for big goals
• Detail-oriented, data driven, creative, high-energy leader with the ability to inspire others
• Ability to take ownership of anything that comes your way
• Prior experience working with SaaS and business platforms like Sales
• Excellent Excel and data management skills
• Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City
  
  

Other Info

• Want to be an iOPEXian? Start your #iopexhappyatwork journey today and make sure to visit: linktr.ee /iopexph
• Application Process: 1 Day hiring (Onsite Process depending upon the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
  
  

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off
  
  

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

What's on Offer?

• Competitive Incentives
• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off
• HMO
• Most importantly, you’ll be part of a growing company with dynamic and engaging team.
• Want to be an iOPEXian? Start your #iopexhappyatwork journey today and make sure to visit: linktr.ee /iopexph