Client Services Rep 1
IQVIA
Date: 2 weeks ago
City: Taguig
Contract type: Full time
Job Overview
Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.
Essential Functions
Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.
Essential Functions
- Trains to provide day to day guidance and support to clients
- Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
- Develops the interpersonal skills necessary to build effective business relationships with defined clients
- Develops an understanding of clients’ potential business needs
- Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
- Provides support to other team members
- Bachelor's Degree
- Proficient in PC applications such as Excel.
- Ability to communicate effectively with various levels in the organization (written and oral).
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Amenable to work in Mckinley (Hybrid)
- Willing to work in night shift
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