Client Services Manager (Account Operations) Healthcare Account | Lapu-Lapu City

If your idea of customer success is based on a motivation to help others find solutions to their challenges our Client Services Manager (Account Operations Manager) is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client services role uses an understanding of our client’s business objectives to assist with their customer service strategies, solve client problems, and expand our opportunities for revenue growth.

In this role, you will:

• Liaise with client representatives of all levels as a key point of contact
• Execute consistently against the client’s plan
• Conduct weekly and monthly business reviews
• Hold weekly operations calls with internal support teams
• Process and analyze internal and external data collection requests
• Communicate and proactively support client initiatives
• Understand and analyze account-related financial information
• Prepare account-specific communications

We are looking for someone who:

• Has at least 3 years of experience in a client-facing and management role
• Has strong Healthcare account experience in a client-facing capacity.
• Is passionate about customer success with a proven track record of achieving client goals
• Can build and nurture relationships with multiple stakeholders to solidify our client partnerships
• Solve problems with curiosity and creativity
• Focus on continuous improvement and operational optimization
• Embrace challenges and change
• Communicate effectively in person and writing, responding to inquiries from managers and clients
• Use MS Office for data analysis and creating presentations
• Experience in a call center environment is a plus
• Can and will work on-site at our Lapu-Lapu location. Occasional travel may be required