Client Service Manager
Security Bank Corporation
Date: 3 weeks ago
City: Makati City
Contract type: Full time
The Role
As a Client Service Manager, you will be responsible for providing after-sales support to all on-boarded business deals of products under the purview of Cash Management Division which can be positioned as business solutions for wholesale accounts.
How you'll contribute
Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
As a Client Service Manager, you will be responsible for providing after-sales support to all on-boarded business deals of products under the purview of Cash Management Division which can be positioned as business solutions for wholesale accounts.
How you'll contribute
- Handle complex cases endorsed by CCG via CRM and concerns directly sent to the team by internal/external partners
- Leads process improvement initiatives, provides guidance and support to junior team members/staff as SME by training/mentoring, and responsible to complete delegated reporting functions.
- Monitor incident resolution raised to technical partners (e.g., IT, Product Dev team).
- Provide timely response/update to client queries/requests/complaints through email/call.
- Ensure case resolution within standard SLA.
- Conduct regular update/report to Customer Service Team Head on escalated concerns
- With at least 5 years of experience in Banking and Financial
- Knowledge of the implementation process of different Cash Management Products
- Preferably with trade / supply chain background
- Basic knowledge on MS Office application
- Good oral and communication skills – can clearly convey information/ideas to individuals or groups in a way that helps them easily understand the message/instruction.
- Good leadership, technical and analytical skills
- Can work under pressure
- Team player and with ability to multi-task
- Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Banking
Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
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